Knowledge Hub by DigiEx Group

No longer confined to tech giants, AI agents are now accessible to small and medium-sized enterprises (SMEs) through cloud platforms and no-code tools.

The playbook outlines how AI fundamentally transforms operations, enhances productivity, and elevates product quality, offering a strategic roadmap for executive leaders.

Vietnam’s IT industry continues to demonstrate resilience and steady growth despite global economic headwinds. With a population surpassing 100 million and a median age of 32.5, Vietnam remains in a so-called “golden population period” [1]. Urbanization, rising foreign direct investment (FDI), and the increasing adoption of digital transformation across all sectors bolster the country’s tech ecosystem.

Remote work has rapidly evolved from a temporary fix to a core strategic approach for tech firms worldwide. By 2024, roughly 22% of the U.S. workforce is anticipated to work primarily from home, with IT and software development among the leading sectors to embrace fully or partially remote setups [5]. While remote strategies unlock global talent, cost optimization, and employee satisfaction, they also present new hurdles—from communication breakdowns across time zones to cybersecurity vulnerabilities and cultural misalignment.

Technology has become a business-critical asset for growth and competitiveness, especially in startups and small organizations. Whether planning a new product, modernizing IT infrastructure, or scaling internal software operations, a strong tech approach can elevate a venture’s prospects. Yet, many early-stage companies lack the financial capacity—or near-term need—for a full-time Chief Technology Officer (CTO) whose total cost can surpass USD 300,000 annually in the U.S. [2].

Today’s outsourcing landscape is no longer restricted to traditional, staff-augmentation models. Instead, organizations worldwide are embracing a variety of multidimensional sourcing strategies that integrate human talent, AI-driven automation, and Global In-house Centers (GICs) [1]. The Global Outsourcing Survey 2024 underscores how companies are orchestrating a broader “extended workforce,” using multiple sourcing options—such as insourcing, nearshoring, offshoring, and automation tools—to address complex business needs.

Vietnam’s evolution into a technology-driven economy offers a compelling market for international businesses seeking cost-effective, high-quality IT solutions. As reported by BritCham’s Vietnam IT Services Report, Vietnam’s robust growth trajectory, young workforce, and government support have transformed it into a go-to outsourcing hub for software development, digital transformation, and cutting-edge tech solutions [1]. Major shifts in global trade and a strong push for digitalization have further accelerated this trend, making Vietnam attractive to Tech Startups and SMEs from the United States and Europe.